Return & Replacement Policy

We understand that shopping online may sometimes be difficult. If for any reason you are not satisfied with your purchase, you may return it within 30 calendar days of receipt. . Please note that some brands may be subject to a restocking fee. See below for details.

All returns must be authorized in advance by Lightingtheweb and must have a valid Return Goods Authorization (RGA) number issued by Lightingtheweb before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued. Returns made outside of our stated policy are subject to additional shipping and restocking fees depending on the supplier and situation. Please note, refunds for returned products cannot exceed the originally charged amount. A $15 fee per item is deducted from return credits to cover initial shipping fees.

Return Instructions: To submit a request for a return, file a help ticket at our Customer Helpdesk. Your request will be processed within 24 hours. An email with return instructions will be sent to you as soon as possible. Please include the following information in the email: Name: -Order number: -Address: -Phone Number: -Items being returned: -Reason for return. Refunds will only be issued under the following conditions: The merchandise must be in resalable condition, in its original carton, including all packaging materials and accessories. Merchandise must not have been installed or altered in any way. Merchandise must be return shipped at customer expense. No returns will be allowed for Custom Made Items, Discount or Clearance products, except for damaged or defective shipments. No returns on bulb or parts orders. All items that were delivered more than 30 calendar days ago are considered FINAL sales and are not eligible for return or replacement without authorization.

The following companies will be charged a 25% restock fee for returns: Corbett, CSL, Forecast, Hanover Lantern, Hudson Valley, Meyda Tiffany, PLC, Triarch, Woodbridge, Hi-Lite.

House of Troy, Robert Abbey and Hubbardton Forge products are not returnable.

We will replace any defective or damaged item or wrong item shipped if you notify us within 30 calendar days of receipt of the item. If you choose to return a defective, damaged or mis-shipped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf. Please Note: You must receive an authorization to return any product before returning it. If you choose to return an item because you decide you do not want it, you must receive an authorization to do so. Credit will not be guaranteed when items are returned without prior knowledge or authorization from Lighting the Web. Please file a ticket at our Customer Helpdesk for authorization.

How do I get a replacement?: In spite of our best efforts, occasionally a light fixture will sustain damage in transit. We will get replacement parts or a replacement fixture to you as soon as possible free of charge. To help us expedite your request, please file a help ticket at our Customer Helpdesk giving us as much detail as possible about the damaged fixture. Having a detailed description of the problem helps us resolve the issue and get the new parts or a new fixture to you as fast as possible. If we need to replace the entire item (rather than just sending parts), we will send you a replacement acknowledgement form, that you must sign and return (by fax or email) before a replacement will be sent. If you choose to return a defective, damaged or mis-shipped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied along with any additional expedited shipping charges or residential delivery fees incurred on your behalf.