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Returns and Replacement Requests

Please enter ANY TWO of the following fields locate your order and file a return:
Find My Order

Manage Returns and Replacements From Your Account

If you have an account with LightingTheWeb, you can request returns and replacements directly from the order on your account.

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Important Information

If you have previously filed a return/replacement request you will not be able to file a second one. Please click here to go to our ORDER STATUS page and check the status of that request.

*** PLEASE NOTE: CANCELLATIONS CANNOT BE PROCESSED THROUGH THIS FORM ***

You must call customer service at 1-888-806-4747 in order to submit your cancellation request. Because most orders ship within 24 hours, the best and only way to stop shipments is by calling us.

Submitting your return/replacement requests through our website will help expedite the process.

If you are having trouble or have any questions please visit our contact us page.

If you have an existing account with us, you can also login here to view your order status or other order history.

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File a Return or Replacement here.

View Your Order Status here.

For anything else, visit us at our HelpDesk.


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Monday - Friday: 7:00 a.m. to 6:00 p.m. MST
Saturday & Sunday: Online Chat Available from 7:00 a.m. to 4:00 p.m. MST

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